FAQ

This is a selection of the questions we are most frequently asked by prospective customers. If you have a question that is not covered below please contact us!

What platforms do you use?

We work exclusively with WordPress and, for new websites, with a design framework (Thesis). We also offer hosting which is provided by Siteground. Apart from that, we have a base set of plugins that we use as standard but, of course, additional plugins will be integrated to meet your specific needs.

What theme or themes do you work with?

When we’re building a new website we don’t use ‘standard’ WordPress themes. We use a design framework (Thesis).

This enables us to create any kind of design and layout more efficiently, because we don’t need to modify an existing theme to get the look and feel you want.

This, in turn, reduces the amount of code on your website, which makes it faster to load, and more stable.

If you have an existing site, using a standard WordPress theme, that you want to modify, or you’re having problems with, we can work with most themes as long as they follow the WordPress standards.

Do you offer maintenance and technical support services?

Yes, absolutely. You can see the full details here.

What about domain names and hosting?

We can provide both domain name registration and hosting.

Any website we host must also be on our maintenance plan, because websites that are not properly maintained are much more likely to be hacked. A hacked website can affect other websites on the same server.

Do your websites work well on mobile handsets?

Of course! We use a ‘mobile first’ approach to our designs, which means that we start from the assumption that the site will primarily be viewed on a mobile handset. But we also make sure that visitors to your site on a desktop get a good user experience too.

It comes down to making sure the code is as efficient as possible and the site is intuitive to use.

What is your design philosophy or approach?

Simplicity + Clarity + Speed = Success.

Beauty is subjective. A ‘beautiful’ website to one person is fussy and cluttered to another.

To make a website successful it must create confidence in its visitors.

That’s achieved by ensuring that accessibility is top class, it’s easy to navigate, it gets its message across without distractions and visitors can do what they came for with ease and speed.

Internet users today are impatient: they want to get what they came for as quickly as they can, so they can get back to what they were doing or on to the next thing. So we design sites that are intuitive, clear and fast.

They deliver a great user-experience.

We can, of course, add in those extras (like sliders, for example), but we don’t recommend them. They don’t add any value, they slow down your page load-times and, in the case of sliders, are bad for your site’s SEO.

Plus, your site visitors are not interested in them – they just want to get what they came for as quickly as possible!

What do you charge for a new website?

That entirely depends on what functionality you want in the site. It’s like asking how long is a piece of string! But if you’d like to understand the process we go through, you can find that here.

What are your payment terms?

Our usual terms are 50% on acceptance of our quote, and the balance once you’ve accepted the design and layout, but before we make it live. However, the scope of projects varies widely, and we are happy to agree on different terms for specific projects.

How do you run a new website development project?

The first thing we do is make clear the split of responsibilities. The design and build of the website is our responsibility, working to your instructions. The content is your responsibility.

We then meet with you to learn as much as we can about your objective for the website: What kind of site is it? What do you want visitors to do when they get there? Who do you see as your target market?

We ask you for your style guide: what fonts you want to use, and what colours you want. We will also ask you for your logo.

When we have all the information we need, will send you our website development agreement for signature.

Once we have that, we start to build the first draft of the site on one of our development domains. When the first draft is ready, we will give you a link to the site so you can review it and ask for adjustments.

When you are happy with the design and layout, we will issue our final invoice and, once payment has been received, we will transfer the site to your live domain.

Still have questions?

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